Warranty Policy

Warranty Period
Warranty Details
Mixer Taps
15 years
-15 years Replacement Cartridge only
-7 years Replacement products or parts on all finishes
-1 year Replacement products or parts & Labour
Pearl & Kara tapware
15 years
-15 years Replacement Cartridge only
-7 years Replacement products or parts on all finishes
-1 year Replacement products or parts & Labour
10 years
-10 years Replacement products or parts on chrome finishes.
Note: Metal Shower hoses only have 5 years replacement warranty
-10 years Replacement products or parts on other finishes
-1 year replacement products or parts & Labour
Bath Outlets
10 years
-10 years replacement products or parts only on all finish
Bathroom Accessories
1 years
-1 year Replacement products or parts only
Other Accessories
10 years
-10 years on universal pop up waste replacement only
-1 year on bottle trap replacement only
Cartridge replacement excludes damage to Ceramic discs from pieces of copper tube, plastic, sand, dirt or thread tape etc.
Pull-out nozzle and hose 1-year parts only.
In addition to the guarantees under the Australian Consumer Law, Nero tapware warranty periods apply to products purchased after 1st December 2019
Tel: 03 87863170 Email: warranty@nerotapware.com.au Fax: 03 87863175
Inability to provide proof of purchase or equivalent documentation
Products not installed by a licensed plumber. (Excludes Bathroom accessories – towel rails, shelves etc.)
Products not installed to relevant National Standards and State Regulations.
Products not installed in accordance with the manufacturers installation instructions
Tapware exposed to water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500, 1-2003 (clause 3.3.4) specifies 500KPA maximum water supply pressure at any outlet within a building for new installations.
Fitting of other devices to the outlet of tapware. E.g. Water filters
Fitting of Nero Taps non-approved in tap body or end of line water flow regulating devices
Products used for incorrect applications, non-potable water etc.
Damage as a result of obstructions due to inadequate flushing of system before use.
Service, repairs or with non-standard replacement parts previously undertaken without NERO Taps written approval.
Damage to finishes by adhesives, sealant etc.
Damage to finishes which arise from installation or post-installation use
Failure to observe manufacturer’s care and cleaning instructions
Improper or abusive use of product, and/or damage resulting from misuse, accident or neglect
Nero tapware warranty covers the repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 1 years of the warranty.
The warranty period commences from date of purchase or, for new buildings, date of handover. To make a warranty claim, proof of purchase, handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered. All claims are to be lodged at point of purchase, whereby Sussex Taps After Sales Service Department will then be notified.
Nero tapware will not be liable for any subsequent claims of labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Nero tapware.
Should any warranty claim be made and service attended to by a Nero tapware authorized Service Agent whereby the installation has been assessed as an installation fault and not a product fault, or from some other cause other than a manufacturing defect, Nero tapware reserves the right to charge a service fee for attending and/or any work carried out.
Nero tapware require adequate access to products, fittings and fixtures to undertake warranty repairs. Nero tapware will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not provided.
Under no circumstances should you install tapware using acetone silicones.
Never use harsh detergents or abrasive cleaners, as these will scratch the surface.
To clean, use a soft cloth with warm soapy water to maintain the finish in perfect condition for a lifetime of use.
Use of wax based furniture cream should be avoided as this can result in a build-up of deposits, which could detract from the appearance.
Gold and Rose Gold plated products should always be cleaned with care using a soft dry cloth or a soft cloth with warm soapy water.
Note: This is a summary of the Nero tapware warranty offer for Australian installed products. Some additional terms and conditions may apply.
Nero tapware reserves the right to alter, or amend this warranty offer in writing at any time. Nero tapware reserves the right to provide minor components (eg. Handles, aerators, buttons, dress rings, spindle/cartridges and seals) as ‘Parts Only’ to the customer.
Nero tapware obligations under warranty are limited to the repair or, at Nero option, replacement of any products of any products which are defective through faulty workmanship or materials. To the extend permitted by law, Nero tapware will not be liable for any loss to furniture, floor coverings, walls, fixtures or any consequential loss of any kind caused by any defect in the product components.